Resume

PROFESSIONAL SUMMARY

Successful, results-driven System Administrator with a high degree on customer needs.  Experienced with many years in the IT industry concentrating on LAN management, OS deployments, patch management, computer client support, and computer troubleshooting and resolution.  


Self-motivated and extremely proactive in dealing with numerous communication projects, upgrades, and migrations of a local area network, fostering teamwork with coworkers to ensure high availability of systems to end-users.  

Recognized for strengths in problem solving, organizational skills and multi-tasking across a broad range of systems and programs.

  • Microsoft Access Database Administration
  • Microsoft Access Visual Basic
  • Simpana CommVault Backup Software
  • Networking Fundamentals
  • MS-Office 2007 – 2013 Products
  • Windows Operating Systems
  • Installation and Configuration of PC’s
  • SharePoint 2007/2010/2013
  • VMware vSphere Client 4.1/5.5
  • SCCM 2016
  • Nortel VLAN Enterprise Switch Management
  • Avaya (Nortel) 5520-48T-PWR Switches
  • Avaya (Nortel) 8600 Ethernet Routing Switch


PROFESSIONAL EXPERIENCE

LAKE COUNTY - BOARD OF COUNTY COMMISSIONERS

Tavares, FL

Network Administrator

June 2017 - Present

Performs complex technical and administrative work in the management of Lake County’s data network, servers and computers. Responsible for coordinating and managing implementation projects and system upgrades, ensuring the effective operation and maintenance of the County’s computer systems and servers, troubleshooting daily technical issues, providing prompt and professional customer service, ensuring the integrity, viability and security of the County’s data, and performing related tasks as required. 


LAKE COUNTY - BOARD OF COUNTY COMMISSIONERS

Tavares, FL

Desktop Support Technician

April 2017 - June 2017

Provides technical computer, network, peripheral, and end user support for Lake County or a specific assigned department. Responsible for installing and maintaining computer hardware, software and network system equipment; receiving, resolving and documenting requests for assistance with associated problems; providing professional and courteous customer service at all times, and performing related technical and clerical duties. 


NY AIR NATIONAL GUARD (Retired)
Newburgh, NY
Network and System Administration
March 2012 – June 2016

Maintained all aspects of network management to include ensuring that all network-client problems were resolved in an expeditious manner. 

As part of a core team of administrators; planned, coordinated, and implemented all network projects, upgrades, and migrations.

  • Managed the proper operation and patch management of approximately $550,000 worth of Windows client computers (1100+ PC’s/Laptops/Tablets) as well as servers – physical and virtual – using Microsoft Systems Center Configuration Manager (SCCM).
  • Review, research and resolve over 1300 incident tickets in BMC’s Remedy Action Request System.
  • Assisted in the design and implementation of the Help Desk center; creating a focal point for end users.
  • Provide instruction to new hires on troubleshooting and resolution of computer hardware and software issues.
  • Provide end user classroom training on Windows 7, Windows 8.1, Windows 10 and SharePoint.
  • Client support ranges from user administration using Active Directory, to configuring approximately 150 Lexmark, HP and Xerox printers to be used on the network.
  • Support VM environment of 12 SQL Database, Windows Deployment, Print, File servers.
  • Established Windows Deployment Server and life cycle program to deploy Microsoft Windows and standard desktop software across enterprise’s 1100+ desktops and laptops resulting in significant time savings.
  • Managed the migration of 1200+ users, 1100+ computers and 25 servers from the Air National Guard Active Directory Network to the Active Duty Air Force’s Enterprise Active Directory Network.
  • Managed the migration of 1200+ users from an Air National Guard hosted Exchange 2007 email system to a Department of Defense (DoD) hosted Exchange 2010 cloud-based email system.
  • Developed user documentation with step-by-step visual and textual procedures to facilitate the email migration from a user’s perspective.
  • Worked closely with administrator team to migrate Windows 2003 servers to Windows 2008/2012 servers significantly improving performance and security.
  • Provide remote assistance to end users; however, utilize a face-to-face policy as needed to provide a more personal approach to assistance.
  • Provide weekly training on core systems and tasks to junior administrators.


NY AIR NATIONAL GUARD
Newburgh, NY
Integrated Electronics Avionics Technician
February 2002 – March 2012

Analyzes malfunctions, inspects, removes, maintains, and installs integrated avionics systems.  Performs and supervises avionics maintenance and general aircraft servicing and handling.

  • Analyzes equipment operating characteristics to isolate malfunctions in avionics systems, radar and navigation equipment on a fleet of 13 C-5 military aircraft.
  • Maintain, test, troubleshoot and repair communications equipment using frequency meters, circuit analyzers, and other electrical and electronic test equipment. Install and repair circuits and wiring using soldering techniques and hand tools. Calibrate and align equipment components using scales, gauges, and other measuring instruments.


HEWLETT-PACKARD CO.
Paramus, NJ
Mission Critical Sales Support Consultant
July 1996 – August 2001

Supported sales teams in presenting and demonstrating mission critical high-end UNIX systems ensuring 24-hour system availability for clients including General Electric, NBC, SONY Electronics, BASF, and Bristol-Myers Squibb.


COMPUTER ASSOCIATES INTERNATIONAL
New York, NY
Pre and Post Sales Consultant
July 1988 – July 1996 

Supported sales team in presenting and demonstrating Enterprise Software for automating the client’s business model.   Enterprise Software included integration between different operating system such as IBM MVS and UNIX.  Post sales included installation and hands-on training with client.


THE BANK OF NEW YORK COMPANY
Harrison, NY
Computer Systems Support
January 1981 – July 1988

Computer operations, production control and systems programming in COBOL, PL/1 and IBM Utilities.  Proficient at IBM MVS Job Control Languages.


US AIR FORCE
Eglin AFB, FL
Computer Operator
January 1977 – January 1981

Duties included computer operations and support of a Phased Array Radar System. Redesigned punch card tape library system into an updated system using Fortran IV programming language.


CERTIFICATIONS


MILITARY HONORS AND AWARDS

  • Air Force Non-Commissioned Officer of the 1st Quarter in 2006
  • Air Force Non-Commissioned Officer of the Year in 2006
  • Air Force Meritorious Service Medal
  • Air Force Achievement Medal
  • Air Force Overseas Short Tour Ribbon
  • National Defense Service Medal
  • Global War on Terrorism Service Medal
  • Humanitarian Service Medal
  • Air Force Longevity Service
  • New York Long and Faithful Service Award


RECENT CAREER SNAPSHOT

  • Provide education on software products
  • Develop training material and users guides
  • Worked with Active Directory for user accounts
  • Installed network switches, printers and UPS’s
  • Developed software distribution using Microsoft WDS and SCCM
  • Created local login scripts with PowerShell, VBS and DOS commands
  • Written and supported Microsoft Access databases
  • Installed and upgraded Microsoft Servers in a VM environment
  • Established backup and restore policies for file servers
  • Created sites and pages on SharePoint 2007, 2010 and 2013
  • Provide remote, on-site and over-the-phone client desktop support